Terms of service

OVERVIEW

This website is operated by Mariana Costa, trading as frete. Throughout the website, the terms “we”, “us” and “our” refer to Mariana Costa, trading as frete.

frete provides this website, including all information, tools, products and services available from this site, to you, the customer, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.

Please read these Terms of Service carefully before using our website. If you do not agree to these Terms of Service, you should not access the website or use our services.

These Terms of Service do not affect your statutory rights as a consumer under applicable Portuguese and European Union consumer protection laws.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given your consent to allow any minor dependents under your responsibility to use this website.

You may not use our products or services for any illegal or unauthorized purpose. In using the website, you may not violate any laws applicable in your jurisdiction.

A breach or violation of any of these Terms may result in the immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks, as well as changes to adapt to technical requirements of connecting networks or devices. Payment information is always handled through secure payment providers and is not stored directly by us.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the website, use of the website, access to the website, or any contact on the website through which the service is provided, without our express written permission.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information available on this website is accurate, complete and current. However, we are not responsible if information made available on this website is not accurate, complete or current.

The content on this website is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the content of this website at any time, but we have no obligation to update any information, except where required by law.

SECTION 4 - PRODUCTS AND SERVICES

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange according to our Refund Policy.

We make every reasonable effort to display the colours, images and details of our products as accurately as possible. However, we cannot guarantee that the display of any colour on your device will be completely accurate.

We reserve the right to limit the sale of our products or services to any person, geographic region or jurisdiction where legally justified. We may exercise this right on a case-by-case basis.

All product descriptions and prices are subject to change at any time without prior notice, except for orders that have already been accepted by us.

We reserve the right to discontinue any product at any time.

SECTION 5 - ORDERS AND ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is only accepted when we confirm acceptance of the order by email or when we make the product available for dispatch.

We reserve the right to refuse or cancel any order where legally permitted, including where there is an error in product information, pricing, availability, payment authorization, suspected fraud, or any other issue that prevents us from processing the order.

If we make a change to or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided at the time the order was placed.

Please review your order carefully before submitting it. Once an order has been accepted and processed, cancellation may not always be possible. This does not affect your statutory right of withdrawal, where applicable.

SECTION 6 - PRICES, TAXES AND PAYMENT

Prices shown on our website are displayed in euros (€), unless otherwise stated.

Prices include applicable VAT where required by law, unless clearly stated otherwise. Shipping costs, delivery costs, customs duties, import taxes or other additional costs, where applicable, will be shown before completing the order whenever possible.

We reserve the right to change prices at any time. The price charged for a product will be the price in effect at the time the order is placed and confirmed.

You agree to provide current, complete and accurate billing, payment and account information for all purchases made through our website.

Payment processing is handled by third-party payment providers. We do not store your full payment card details.

SECTION 7 - SHIPPING AND DELIVERY

We will make every reasonable effort to deliver your order within the estimated delivery times shown at checkout or in your order confirmation.

Delivery times are estimates and may vary due to carrier delays, customs processing, high demand, incorrect delivery information, or events outside our reasonable control.

If your order is lost, arrives damaged, or is significantly delayed during delivery, please contact us at hello@frete.pt so that we can review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

You are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

SECTION 8 - RETURNS, EXCHANGES AND RIGHT OF WITHDRAWAL

Returns and exchanges are handled in accordance with our Refund Policy.

If you are a consumer in the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without justification, except where legal exceptions apply.

To exercise your right of withdrawal, you must contact us at hello@frete.pt with a clear statement that you wish to cancel or return your order.

Unless otherwise stated, and except in cases of defective, damaged or incorrect items, you may be responsible for the cost of returning the item.

We may withhold the refund until we have received the returned item or until you provide proof that the item has been sent back.

SECTION 9 - LEGAL GUARANTEE AND PRODUCT CONFORMITY

Nothing in these Terms of Service limits or excludes your statutory rights as a consumer.

If you are a consumer in Portugal or in the European Union, you benefit from the legal guarantee of conformity provided by applicable consumer protection laws.

If a product is defective, damaged, or does not correspond to what was ordered, please contact us at hello@frete.pt so that we can assess the situation and provide an appropriate solution, which may include repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

SECTION 10 - ACCOUNT INFORMATION

You may be asked to provide certain information when creating an account or placing an order, including your name, email address, billing information, payment information and shipping information.

You represent and warrant that all information provided is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.

You must notify us immediately if you believe your account has been accessed without authorization.

SECTION 11 - THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools, applications, payment providers, shipping services or other third-party services that we do not own or control.

You acknowledge that these third-party services may be subject to their own terms and privacy policies.

We are not responsible for any damage, loss or harm arising from the use of third-party websites, tools, applications or services, except where required by applicable law.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.

However, any sale or purchase made through our store is made directly between you and Mariana Costa, trading as frete.

By using our website, you acknowledge that Shopify is not responsible for any aspect of the sales transaction between you and us, including the products sold through our store, unless otherwise required by applicable law.

SECTION 13 - THIRD-PARTY LINKS

Certain content, products and services available through our website may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us.

We are not responsible for reviewing or evaluating the content, accuracy or policies of third-party websites. Access to third-party websites is at your own risk.

Please carefully review third-party policies and practices before carrying out any transaction.

SECTION 14 - PRIVACY POLICY

The submission of personal information through the website is governed by our Privacy Policy.

As our store is hosted on Shopify, Shopify may also collect and process personal data to provide and improve the e-commerce services used by our store.

Please review our Privacy Policy for more information on how personal data is collected, used, stored and shared.

SECTION 15 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, images, photographs, videos, logos, icons, product names, designs and layout, is owned by us or licensed to us, unless otherwise stated.

You may not reproduce, distribute, modify, publish, display, sell, license or exploit any content from this website without our prior written permission.

The name frete, our visual identity, logos and related materials may not be used without our prior written consent.

SECTION 16 - USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you send us feedback, suggestions, reviews, comments, ideas or other submissions, you agree that we may use them to improve, promote and operate our business, provided that such use complies with applicable law.

You agree that your submissions will not violate the rights of any third party, including copyright, trademarks, privacy, personality or other personal or proprietary rights.

You must not submit unlawful, abusive, defamatory, obscene, misleading or harmful content, or any content containing malware or harmful code.

We reserve the right to monitor, edit or remove content that we consider unlawful, offensive, threatening, defamatory, obscene, misleading or otherwise objectionable.

SECTION 17 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times or availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is incorrect, at any time and without prior notice, including after an order has been submitted, where legally permitted.

If an order is cancelled after payment has been made, we will refund the amount paid.

SECTION 18 - PROHIBITED USES

You are prohibited from using the website or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable laws, regulations or rules;
(d) to infringe or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, intimidate or discriminate against any person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware or any other harmful code;
(h) to collect or track the personal information of others;
(i) to send spam, phishing, pharming, pretexting, spidering, crawling or scraping;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the website or any related website.

We reserve the right to terminate your use of the website in the event of any prohibited use.

SECTION 19 - DISCLAIMER OF WARRANTIES

We do not guarantee that the use of our website will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results obtained through use of the website will be accurate or reliable.

The website and services are provided on an “as available” basis, except where expressly stated otherwise.

Nothing in this section excludes or limits any legal guarantee, consumer protection right, or other mandatory right that cannot be excluded under applicable law.

SECTION 20 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Mariana Costa, trading as frete, as well as our directors, employees, partners, suppliers, service providers or licensors, shall not be liable for any indirect, incidental, special or consequential damages arising from the use of the website or products purchased through the website.

Nothing in these Terms of Service limits or excludes our liability where such limitation or exclusion is not permitted by applicable law, including liability for defective products, lack of conformity, fraud, intentional misconduct or statutory consumer rights.

SECTION 21 - INDEMNIFICATION

You agree to indemnify and hold harmless Mariana Costa, trading as frete, from any claim or demand made by third parties due to or arising from your breach of these Terms of Service, your violation of any law, or your violation of the rights of third parties.

This section applies only to the extent permitted by applicable law.

SECTION 22 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

The validity and enforceability of the remaining provisions shall not be affected.

SECTION 23 - TERMINATION

These Terms of Service remain in effect unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our website.

We may terminate or suspend your access to the website if you fail to comply with these Terms of Service or if we are required to do so by law.

Any obligations and liabilities incurred before the termination date shall survive termination.

SECTION 24 - APPLICABLE LAW

These Terms of Service and any separate agreements through which we provide products or services to you shall be governed by Portuguese law, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

SECTION 25 - COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

If you have a complaint, please contact us first at hello@frete.pt so that we can try to resolve the situation.

Electronic Complaints Book:
Consumers may submit a complaint through the official Portuguese Electronic Complaints Book platform.

Alternative Dispute Resolution:
In case of a consumer dispute, the consumer may contact the competent Consumer Alternative Dispute Resolution entity in Portugal.

Further information about Consumer Alternative Dispute Resolution entities is available through the Portuguese authority responsible for consumer protection.

SECTION 26 - CHANGES TO THESE TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes on our website.

Where required by law, we will notify users of material changes.

Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.

SECTION 27 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to hello@frete.pt.

Business information:

Legal name: Mariana Costa
Trading name: frete
Email: hello@frete.pt
Phone number: +351 912 962 409
Address: Azeitão, Portugal
VAT number / NIF: 251265030
Business registration number: N/A