Shipping policy

This Shipping Policy applies to orders placed through frete.

ORDER PROCESSING

Orders are processed after payment confirmation.

We aim to prepare and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, holidays, or circumstances outside our reasonable control.

If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

SHIPPING DESTINATIONS

We currently ship to the destinations available at checkout.

If your country or region is not available at checkout, please contact us at hello@frete.pt before placing your order.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, shipping method, order value, product weight, or promotional conditions.

DELIVERY TIMES

Estimated delivery times are shown at checkout or in your order confirmation.

Delivery times are estimates only and may vary due to carrier delays, customs processing, incorrect delivery information, high demand, holidays, or events outside our reasonable control.

Unless otherwise agreed, orders will be delivered within the legal period required by applicable consumer protection laws.

ORDER TRACKING

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please note that tracking updates may take some time to become available after the order has been shipped.

INCORRECT OR INCOMPLETE DELIVERY INFORMATION

You are responsible for providing complete and accurate delivery information at checkout.

If an order cannot be delivered due to incorrect or incomplete delivery information provided by the customer, additional shipping costs may apply.

LOST, DELAYED, OR DAMAGED ORDERS

If your order is lost, significantly delayed, or arrives damaged, please contact us at hello@frete.pt as soon as possible.

We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

CUSTOMS, DUTIES, AND IMPORT TAXES

For orders shipped outside Portugal or outside the European Union, customs duties, import taxes, or other charges may apply.

These charges are determined by the destination country and are the responsibility of the customer, unless otherwise stated at checkout.

We are not responsible for delays caused by customs authorities.

CONTACT

If you have any questions about shipping or delivery, please contact us at:

frete
Email: hello@frete.pt